Director, Customer Education & Enablement

📋 Description

• Director, Customer Education & Enablement to shape education strategy.
• Own five pillars: strategy, enablement, SAG, launch readiness, AI.
• Lead self-serve education, live training, and LMS governance.
• Partner with Product, CS, Support, and Implementation.
• Define outcomes: adoption, retention, time-to-proficiency, CSAT.
• Build scalable learning programs aligned to product roadmap.

🎯 Requirements

• 8+ years in customer education, enablement, or knowledge management in SaaS.
• 3+ years leading teams; experience managing managers preferred.
• Proven track record driving adoption, retention, and revenue via education.
• Strong cross-functional leadership and executive presence.
• Hands-on experience with LMS, in-app guidance, and knowledge platforms.
• Strategic, outcome-oriented thinker with operational discipline.

🎁 Benefits

• Talented, collaborative teammates.
• Guidance: learning platform and onboarding support.
• Meal stipends for remote work.
• Work-life harmony: vacation, holidays, wellness, parental leave.
• Whole Health Package: medical, dental, vision, life.
• 401k (USA) plan and home office stipend.