Director, Customer Engagement Strategy & Operations, Moveworks from ServiceNow

📋 Description

• Translate product, customer, and GTM priorities into an executive customer engagement strategy, and
• Partner with Sales, Business Development, and Product to identify and bring forward high-impact
• Anticipate emerging needs, surface gaps and risks early, and build scalable approaches to customer
• Represent the executive team's position, intent, and commitments to account teams, and prepare talk
• Carry yourself with poise and credibility in customer and partner meetings, earning the confidence
• Craft executive narratives that bridge product strategy to customer priorities

🎯 Requirements

• 10+ years in management consulting, product, sales, strategy and operations in a technology
• A track record of earning the trust of senior executives and speaking and acting on their behalf
• Executive presence with outstanding verbal and written communication, equally fluent presenting to
• Proven operator in high-stakes, cross-functional environments, able to build consensus among senior
• Product fluency in AI and enterprise SaaS, able to connect technical capabilities to customer
• AI native; fluent with AI tools for research, synthesis, communication, and workflow automation

🎁 Benefits

• Health plans including flexible spending accounts
• 401(k) Plan with company match
• ESPP
• Matching donations
• Flexible time away plan
• Family leave programs