Director, Customer Experience

📋 Description

• Build and lead our CX function, including our existing Voice of Customer team, establishing the
• Own the end-to-end customer journey, identifying friction and opportunities across Sales
• Turn customer signals into action by bringing together feedback, survey results, behavioral data
• Strengthen our Voice of Customer program, creating a clear, company-wide view of what customers
• Establish CX measurement and reporting, developing meaningful metrics and executive-ready insights
• Improve critical customer handoffs, particularly the transition from Sales to onboarding and the

🎯 Requirements

• 8+ years of progressive experience in Customer Experience, Customer Insights, Voice of Customer, CX
• Experience building or establishing CX programs in a growing or evolving organization
• Experience in SaaS, subscription, or high-volume, low-touch customer environments
• Proven experience managing and developing a team
• Track record of turning customer insights into measurable business or customer experience
• Strong quantitative and analytical skills with the ability to independently evaluate data and

🎁 Benefits

• We celebrate one another's differences. We are proud of our culture of diversity and inclusion, and
• Join the experts. If you're passionate about supporting businesses and organizations, you won't
• You'll have opportunities to grow your career. We encourage and support our team members to learn
• A generous paid time off policy and a competitive benefits package that supports the health and