Director, Customer Experience Strategy

📋 Description

• Set CX Strategy vision and priorities, aligning programs and analytics.
• Own annual and in-year CX planning, including segmentation and exec reviews.
• Develop CX business models and KPI frameworks for leadership.
• Lead cross-functional CX, Sales, Finance, Product, Revenue Ops, and Data initiatives.
• Shape lifecycle strategy: journey design, handoffs, and engagement models.
• Partner with Product and leaders to inject VOC insights into roadmaps.

🎯 Requirements

• Progressive experience in strategy, analytics, and revenue ops in B2B SaaS.
• Strong business acumen linking lifecycle strategy to metrics and GTM outcomes.
• Proven success leading cross-functional initiatives across senior stakeholders.
• Experience hiring, developing, and leading distributed teams.
• Strong analytical skills translating data into actionable recommendations.
• Fluency with CX/GTM systems like Salesforce, Gainsight, SQL, and BI tools.

🎁 Benefits

• Benefits to support health, finances, and well-being.
• Flexible Paid Time Off
• Team Member Resource Groups
• Equity Compensation & Employee Stock Purchase Plan
• Growth and Development Fund
• Parental Leave