Director, Customer Implementation

📋 Description

• Lead high-stakes enterprise accounts with end-to-end ownership of complex implementation programs.
• Coordinate technical work streams and demanding stakeholders with autonomy.
• Manage a small team of elite technical contributors; validate solutions and drive delivery quality.
• Navigate internal enterprise politics and build multi-level relationships to drive consensus.
• Move the needle for the customer by delivering real business value from our platform.

🎯 Requirements

• Proven delivery record in complex implementations and high-pressure environments.
• Technical credibility with leadership of teams of ICs; strong communication and pragmatism.
• Exceptional problem solving; ability to structure ambiguity and provide actionable recommendations.
• Adaptive learner with ability to master new industries/domains quickly.
• Radical independence; autonomous with high alignment expectations.

🎁 Benefits

• Travel to customer sites; onboarding at HQ (NYC or equivalent).