Director, Customer Success

📋 Description

• Lead, coach, motivate, and develop the Customer Success team, establishing clear expectations and
• Define and own the Customer Success strategy and operating model across multiple product lines
• Provide executive-level oversight for the most strategic enterprise accounts, partnering with
• Own renewal and expansion strategy across the customer portfolio, with accountability for
• Personally lead or support complex enterprise renewals and expansion opportunities, including
• Coach Customer Success Managers on commercial strategy, executive engagement, strategic account

🎯 Requirements

• 8+ years of experience in Enterprise Customer Success, Strategic Account Management, Account
• Meaningful experience leading and developing Customer Success Managers, including coaching teams
• Significant experience owning or leading enterprise renewals and expansions, with a proven ability
• Strong commercial mindset with a demonstrated understanding of how customer advocacy and value
• Proven ability to build trusted relationships with VP and C-level stakeholders within large
• Strong strategic account planning capabilities, including stakeholder mapping, whitespace analysis

🎁 Benefits

• Base salary range of $135,000–$160,000 USD annually
• Eligibility for an annual performance bonus
• Comprehensive medical, dental, and vision coverage, with approximately 90% of premiums covered
• Paid parental leave
• 401(k) retirement plan with company matching
• Company-sponsored life insurance