Director, Customer Success

📋 Description

• Build strong, enduring relationships with senior client executives, becoming a key strategic
• Champion the full post-sale customer lifecycle—onboarding, adoption, optimization, and
• Conduct Executive Business Reviews (EBRs) and establish measurable success plans that directly tie
• Maintain high Customer Satisfaction and Loyalty (CSAT, NPS) through proactive engagement and fast
• Manage a portfolio of strategic accounts representing 10M+ in ARR.
• Drive Net Revenue Retention (NRR) growth through upsell, cross-sell, and renewal strategies.

🎯 Requirements

• Bachelor’s degree in Business, IT, or a related field required; MBA preferred.
• 10+ years of experience in Customer Success, Account Management, or Professional Services within
• 5+ years of experience with NiCE CXone or comparable platforms (Genesys, Five9, Talkdesk, etc.).
• Proven success managing large, strategic enterprise clients with global footprints.
• Expertise in contact center operations, cloud migration, and AI/automation adoption.
• Strong understanding of NiCE CXone architecture, tools (ACD, WFO, WEM, Enlighten AI, Analytics)

🎁 Benefits

• Join an ever-growing, market disrupting, global company where the teams – comprised of the best of
• As the market leader, every day at NiCE is a chance to learn and grow, and there are endless
• If you are passionate, innovative, and excited to constantly raise the bar, you may just be our