Director - Customer Success

📋 Description

• Responsible for the day-to-day management of the customer success team, building customer
• Key activities include defining service model for the business, governance and management of team.
• Lead Customer Engagement: Manage and grow the Customer Success teams, develop foundational
• Opportunity & Pursuit Management: Plan a portfolio of work such as adoption of new NIQ products

🎯 Requirements

• MBA (desirable) with 10-15 years' experience in FMCG / Service / Retail industry
• Strong Customer Focus and Proactiveness
• Very Good Influencing, Persuading and Project Management Skills
• Ability to connect and link insights to customers business
• Strong presentation skills, Logical thinking, Strong command on excel
• Effective writing skills

🎁 Benefits

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee-Assistance-Program (EAP)