Director, Customer Success

📋 Description

• Build and mentor high-performing Customer Success teams
• Translate company objectives into actionable regional operational plans
• Ensure consistent delivery of the Amplify Experience across accounts
• Oversee account health using Gainsight and data tools
• Analyze KPIs (NPS, CSAT, GRR, logo retention) for data-driven decisions
• Provide hands-on support for accounts requiring executive intervention

🎯 Requirements

• Bachelor's Degree or equivalent related work experience
• 5+ years of experience in Customer Success, Account Management, or related field
• Demonstrated experience managing direct reports and mentoring teams
• Strong analytical skills using data to drive strategy and decision-making
• Hands-on experience with Gainsight, Salesforce, and Google Suite
• Exceptional written and verbal communication skills

🎁 Benefits

• Compensation: $135K – $155K (annual salary)
• Offers Bonus
• Offers Equity
• Remote work opportunity
• Full-time employment