Director, Customer Success

📋 Description

• Lead a team of Managers who own the Strategic, Senior, Enterprise, Associate CSM, and CSA segments
• Own hiring, onboarding, performance, career development, and succession planning for the team, and
• Set the coaching standard: what good looks like in a value conversation, a renewal forecast, a risk
• Hold a consistent operating rhythm of 1:1s, team meetings, forecast calls, and business reviews
• Balance workload and territory coverage across the team, and adjust as accounts, tiers, and
• Design the organization: headcount, team structures, segmentation, and reporting lines that fit the

🎯 Requirements

• Experience turning a company vision into work that teams can execute, in a Customer Success
• A track record of leading managers, not only individual contributors, and growing leaders who
• Experience building team structures, spans, and segmentation models that fit a strategy, and making
• Strong leadership presence with both customers and internal executives, including the ability to
• Experience forecasting a book of business accurately, and sizing the impact of risk and expansion
• Deep knowledge of the K-12 education market, including district and state budget cycles

🎁 Benefits

• Competitive compensation, plus all full-time employees participate in our ownership program -
• Flexible work culture. Our remote, hybrid and in-office collaboration spaces vary by role, team
• Generous time off, including local holidays and our annual “Dim the Lights” period in late
• Comprehensive wellness programs and mental health support
• Learning and development resources, including professional development tools and tuition
• The technology and tools you need to do your best work