Director, Customer Success, EMEA

📋 Description

• Translate GitLab’s customer-outcomes strategy into a clear EMEA plan for CSMA and CSE.
• Define the regional engagement model, coverage strategy, segmentation, capacity model, and
• Establish a single view of the customer journey, from onboarding and implementation through
• Ensure the organization consistently connects GitLab adoption to customer-defined business
• Represent EMEA customer needs and patterns in global Customer Success strategy and planning.
• Build strong alignment between CSMA relationship leadership and CSE technical expertise, with clear

🎯 Requirements

• Significant leadership experience in Customer Success, Customer Experience, Technical Account
• Experience leading both customer-facing relationship teams and technical customer-facing teams
• A track record of improving customer adoption, measurable outcomes, retention, and expansion in
• Experience designing or scaling coverage models across dedicated, pooled, digital, or programmatic
• Strong understanding of customer lifecycle management, success planning, health and risk
• Ability to lead technical and business conversations with senior customer stakeholders, including

🎁 Benefits

• Benefits to support your health, finances, and well-being
• Flexible Paid Time Off
• Team Member Resource Groups
• Equity Compensation & Employee Stock Purchase Plan
• Growth and Development Fund
• Parental Leave