Director, Customer Success (Enterprise)

📋 Description

• Lead Enterprise CS team; own segment NRR and team performance.
• Own post-sale motion: retention, expansion, reviews, forecasting.
• Partner with Enterprise Sales, RevOps, Solutions Eng, and Product.
• Build scalable CS operating model; standardize success planning and EBRs.
• Drive AI-enabled workflows and enablement across the team.
• Manage high-stakes escalations; align stakeholders and drive outcomes.

🎯 Requirements

• 10+ years in Customer Success or enterprise post-sale
• 10+ years people management; experience managing managers
• Proven ability to lead Enterprise CS through renewals and expansion
• Familiarity with Gainsight and Salesforce
• Background in cybersecurity/identity security IAM preferred
• Strong executive presence; cross-functional collaboration

🎁 Benefits

• Health benefits and wellbeing programs
• Maternity and parental leave top-up
• Generous PTO and retirement matching
• RSU program for most employees
• Free 1Password account
• Paid volunteer days