Director, Customer Success, Enterprise

📋 Description

• Manage multiple Customer Success teams - likely in more than one location - hiring, nurturing
• Hire and nurture new talent into our world-class Customer Success organization
• Develop a cost efficient organisation that maintains high standard of excellence when providing
• Create a culture of customer delight, partnering closely with Senior Sales and Services Leadership
• Build executive relationships with customers and act as a point of escalation across your book of
• Ensure teams achieve KPIs against platform adoption, customer renewal, customer expansion and

🎯 Requirements

• 5+ years relevant experience in Customer Success, Consultancy, Account Management or Mobile
• 3+ years experience managing managers
• Significant project management experience and/or formal certifications (PMP, PMgP, Agile, Prince2
• Exemplary written and verbal communication skills
• Strong relationship-building skills
• Team player

🎁 Benefits

• Competitive compensation including company stock
• Retirement and Employee Stock Purchase Plans
• Flexible time off
• Comprehensive benefits: medical, dental, vision, life, and disability
• Family services including fertility benefits and parental leave
• Professional development with career pathing, learning platforms, and yearly stipend