Director, Customer Success, Enterprise

📋 Description

• Own the entire enterprise book of business
• Manage multiple Customer Success teams, including hiring, nurturing, performance managing, and
• Build a pipeline of candidates and manage performance
• Develop a cost-efficient organization maintaining high standards of customer support
• Create a culture of customer delight and ensure excellent customer experience and commercial
• Build executive relationships with customers and be a point of escalation

🎯 Requirements

• 5+ years relevant experience
• Customer Success experience
• Consultancy experience
• Account Management
• Mobile Marketing experience
• 3+ years managing people managers

🎁 Benefits

• Competitive compensation
• Restricted stock units
• Retirement plans
• Employee Stock Purchase Plan
• Flexible paid time off
• Medical coverage