Director, Customer Success, Enterprise

📋 Description

• Be a core member of the Customer Success Department's Senior Leadership Team helping guide and
• Manage multiple Customer Success teams - likely in more than one location - hiring, nurturing
• Hire and nurture new talent into our world-class Customer Success organization by building a
• Develop a cost efficient organisation that maintains our high standard of excellence when providing
• Create a culture of customer delight, partnering closely with Senior Sales and Services Leadership
• Be a public presence for Braze building executive relationships with customers, acting as a point

🎯 Requirements

• 5+ years relevant experience in Customer Success, Consultancy, Account Management or Mobile
• 3+ years experience managing people managers
• Significant project management experience and/or formal certifications (PMP, PMgP, Agile, Prince2
• Exemplary written and verbal communication skills
• Strong positive relationships building with clients and colleagues
• Team player

🎁 Benefits

• Competitive compensation that may include equity
• Retirement and Employee Stock Purchase Plans
• Flexible paid time off
• Comprehensive benefit plans covering medical, dental, vision, life, and disability
• Family services that include fertility benefits and equal paid parental leave
• Professional development with formal career pathing, learning platforms, and yearly learning stipend