Director, Customer Success- OmniChannel

📋 Description

• Lead and grow a team of 6-8 CSMs — hiring, onboarding, and developing our teams top talent.
• Step into those tougher account conversations as needed, providing the white-glove service we're
• Coach your team to successfully guide customers through key phases of the SEO lifecycle
• Oversee customer success programs: Join key calls, review account strategies, and ensure customers
• Monitor and drive team performance: Set goals, review account books weekly, and track KPIs that
• Report team success and KPI's to executives and give visibility to the omnichannel function

🎯 Requirements

• Bachelor’s degree required
• Around 10+ years in a client / account management role
• At least 4+ years of team management experience - performance management, direct reports, etc.
• A strong background in digital marketing, SEO, or analytics, ideally in a SaaS or tech environment.
• A proven track record of developing talent and building high-performing, customer-obsessed teams.
• Experience managing a book of client accounts - high volume preferred.

🎁 Benefits

• Motivating, high-impact work that builds your career
• Medical, dental, and vision insurance with multiple package options
• 15-23 days PTO depending on tenure plus 10 paid holidays
• Pet insurance to keep your fur family happy and healthy
• Pre-tax commuter benefit plan and company contribution to help reduce parking/public transit costs
• No or low cost therapy and professional coaching sessions through Spring Health