Jobgether

11-50
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Director, Customer Success Operations

Added

20 days ago

Location

🌍 North America

Type

Full time

Salary

Salary not provided

Related skills

crm analytics salesforce okrs gainsight

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📋 Description

Build and lead a Customer Success Operations function.
Recruit, coach, and develop operational talent.
Own onboarding metrics and reporting framework.
Analyze product usage and operational data for insights.
Translate data into actionable leadership recommendations.
Design internal enablement and training programs.

🎯 Requirements

6+ years in CS Ops, Revenue Ops, or related field (B2B SaaS).
3+ years leading teams and developing people.
Strong analytical skills; dashboards, KPIs, data-driven decisions.
Hands-on enablement/training program experience.
Systems thinking; map end-to-end processes.
Experience with CRM/CS platforms (Salesforce, Vitally, Gainsight, ChurnZero).

🎁 Benefits

Fully remote work environment.
Competitive base salary; paid time off.
Paid parental/maternity leave; medical coverage.
401(k) with employer matching; FSA/HSA.
Wellness stipend; home-office setup bonus after 1 year.
Learning and development support; cross-functional collaboration.

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