Director, Customer Success Operations

📋 Description

• Build out and operationalize the Operations function in the US, taking it from an early-stage
• Define and embed project management and customer engagement best practices across the Customer
• Design and maintain the project tracking & reporting infrastructure that surfaces project
• Set standards for how teams are configured for success, including team structure, resource
• Design and maintain Customer Success team onboarding and continuous learning systems.
• Track and surface team sustainability signals to leadership, ensuring individual contributor

🎯 Requirements

• 8+ years of experience in a leadership role across Customer Success or Professional Services, with
• Proven track record leading large-scale digital transformation, enterprise software deployments, or
• Track record of building or substantially redesigning project management standards, rituals, or PMO
• Comfortable working at multiple altitudes: defining strategy and methodology one day, sitting
• Strong communication skills, with the ability to translate complex project status, risks and
• Comfortable with data and tooling - able to design and stand up reporting, dashboards and tracking

🎁 Benefits

• This is a rare opportunity to establish a brand-new function for Neara. You will define the
• Based in our New York City office, you will be at the epicenter of our US market, collaborating
• Work on technology that matters. Our physics-enabled digital twins are actively protecting global
• You will have the strategic autonomy to influence global operations, paired with a collaborative