Director, Customer Success- SA&I Sensory Product Development Team

📋 Description

• Drive strong client satisfaction through deliverables and by supporting the scoping discussions
• Work closely with Account Development to define and execute against an analytic strategy that is
• Review/advise on project execution elements for complex studies (design, feasibility, timing)
• Serve as a strategic client partner, understanding their business needs and innovation process
• Consistently engage senior insight partners and beyond (with Account Development) to establish
• Identify and pursue opportunities to strengthen relationships through value-added analytics

🎯 Requirements

• At least 5+ years of experience in a consulting role on Innovation Strategy or Sensory Product
• At least 3+ years of people management and/or coaching experience
• Demonstrated ability to lead complex innovation and sensory research programs from scoping through
• Experience serving as a strategic consultant to clients, influencing innovation and business
• Proven track record of driving analytical/operational excellence through the development of
• Demonstrated expertise leveraging multiple custom research methodologies, including online surveys

🎁 Benefits

• Comprehensive healthcare plan (medical, Rx, dental, and vision)
• Flexible spending accounts and a Health Savings Account (including company contributions)
• Life and AD&D insurance
• 401(k) retirement plan including company matching contributions
• Disability insurance
• Tuition Reimbursement