Director Customer Success- US Manufacturing

📋 Description

• Run the Business as a General Manager: Own the full health and commercial performance of your
• Define and Drive Go-to-Market Execution: Shape and execute the GTM strategy for your half of the
• Lead as a Servant Leader: Build, develop, and inspire a high-performing team of CSMs and CSEs
• Engage at the Executive Level and Be a Strategic Advisor: Build and maintain trusted relationships
• Tell the Story Through Data: Deliver compelling executive presentations — both internally and to
• Drive AI Consumption and Platform Adoption: Own AI Consumption as a strategic KPI within your

🎯 Requirements

• AI Driven: Experience leveraging or critically thinking about how to integrate AI into work
• Educational Background: BA/BS or equivalent required; MBA or advanced degree preferred.
• Experience: 10–15 years of Go-To-Market leadership in technology or SaaS organizations, with at
• General Management of a Large Book of Business: Demonstrated experience operating as a general
• GTM Strategy and Execution: History of defining and executing go-to-market strategies that drive
• Business Acumen: Exceptional commercial instincts. You think in portfolio economics, understand the

🎁 Benefits

• Base pay of $180,200 - $315,400, plus equity (when applicable), variable/incentive compensation and
• Health plans, including flexible spending accounts
• 401(k) Plan with company match
• ESPP, matching donations
• Flexible time away plan and family leave programs