Director Customer Success - US Manufacturing

📋 Description

• Run the Business as a General Manager: Own the full health and commercial performance of your
• Define and Drive Go-to-Market Execution: Shape and execute the GTM strategy for your half of the
• Lead as a Servant Leader: Build, develop, and inspire a high-performing team of CSMs and CSEs.
• Engage at the Executive Level and Be a Strategic Advisor: Build and maintain trusted relationships
• Tell the Story Through Data: Deliver compelling executive presentations that articulate value
• Drive AI Consumption and Platform Adoption: Own AI Consumption as a strategic KPI, design adoption

🎯 Requirements

• AI Driven: Experience leveraging or thinking critically about integrating AI into work processes.
• Educational Background: BA/BS or equivalent required; MBA or advanced degree preferred.
• Experience: 10–15 years of Go-To-Market leadership in technology or SaaS, with at least 7–10 years
• General Management of a Large Book of Business: Demonstrated experience operating as GM with full
• GTM Strategy and Execution: History of defining and executing go-to-market strategies that drive
• Business Acumen: Exceptional commercial instincts and portfolio economics thinking.

🎁 Benefits

• Work Personas: Flexible, remote, or required in office categories.
• Equal Opportunity Employer
• Reasonable accommodations for candidates requiring assistance.
• Export Control Regulations compliance