Director, Customer Support

📋 Description

• Lead and inspire a high-performing customer support team.
• Foster a positive and collaborative team culture focused on delivering exceptional service.
• Recruit, train, and develop customer support professionals to ensure a skilled and motivated
• Develop and execute a customer support strategy aligned with company goals.
• Continuously assess and improve customer support processes to enhance efficiency and effectiveness.
• Implement industry best practices to ensure the highest standards of service delivery.

🎯 Requirements

• 10+ years of experience in client success or customer support roles, preferably in digital health
• 5+ years of experience leading and managing high-performing customer support teams.
• 5+ years experience using customer service and customer experience (CX) software (e.g. Zendesk).
• Established track record of using data and technology (including AI/automation) to measurably
• Strong understanding of customer support processes and technologies, including experience
• Excellent communication and interpersonal skills.

🎁 Benefits

• Medical, Dental and Vision
• Ancillary: Life, Short and Long Term Disability
• 401K match
• Flexible PTO
• Parental Leave
• Stock options