Director, Customer Support

📋 Description

• Develop and execute a customer support strategy aligned with goals.
• Lead and scale customer support teams with a collaborative culture.
• Oversee daily ops across channels (email, chat, phone, in-app).
• Track and report key support metrics and KPIs.
• Collaborate with CS, Product, Engineering, Sales to advocate for customers.
• Analyze support data to identify trends and improvements.

🎯 Requirements

• Bachelor's degree or equivalent.
• 8+ years in customer support with 3+ years people mgmt at director level.
• Proven track record building and scaling SaaS/tech support teams.
• Demonstrated success with operational excellence using metrics and data.
• Experience with Zendesk, Salesforce Service Cloud, Intercom.
• Strong leadership, communication, interpersonal skills.

🎁 Benefits

• Base salary is one component of Calendly's total rewards.
• Eligible for Top Performer Bonus, equity awards, and benefits.