Director, CX Business Systems

📋 Description

• Lead and develop a high-performing CX BSA and TPM team.
• Drive delivery with iterative shipping, clear criteria, UAT, and docs.
• Build exec CX relationships; translate objectives into scalable tech strategy.
• Collaborate with CX Operations and Productivity teams to drive efficiencies.
• Oversee CX initiatives lifecycle from initiation to governance.
• Lead AI adoption across the CX stack with AI tooling and automation.

🎯 Requirements

• Bachelor's degree in IT/CS/Engineering/Business; MBA a plus.
• 15+ years in Business Systems; 5+ years in CX leadership.
• Proven CX tech strategy leadership; strong PM methodologies.
• Experience establishing new functions within existing orgs.
• Experience with Salesforce Service Cloud and CX tools like Gainsight.
• Exceptional leadership and stakeholder management; ability to influence.

🎁 Benefits

• Competitive compensation with potential equity.
• Retirement and employee stock purchase plans.
• Flexible PTO and comprehensive health plans.
• Family services including fertility benefits and parental leave.
• Professional development with yearly learning stipend.
• In-office experience fostering community and innovation.