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Related skills

agile ai sdlc contact center conversational ai

📋 Description

  • Strategic Account Governance & Growth
  • Delivery Excellence & Risk Mitigation
  • Leadership & Talent Development
  • Operational & Financial Stewardship

🎯 Requirements

  • 10+ years in the technology industry, including 4+ years in a senior leadership role in a
  • Proven record managing a diverse portfolio of client accounts (ideally $10M+ in annual revenue)
  • Experience delivering large-scale CX or contact center transformations that influenced VP- and
  • Working knowledge of how AI is applied in CX: conversational and voice AI, agent assist and
  • Hands-on delivery experience with one or more leading CCaaS or CX AI platforms (e.g., Genesys
  • Deep understanding of the SDLC and Agile delivery, with a track record of leading complex
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