Director, Delivery CX AI

📋 Description

• Strategic Account Governance & Growth: Be the executive partner; Run portfolio health; Grow
• Delivery Excellence & Risk Mitigation: Lead a global, multidisciplinary team; Manage risk
• Leadership & Talent Development: Coach and mentor delivery, product, and engineering leaders
• Operational & Financial Stewardship: Own portfolio financials; Forecast accurately; Influence

🎯 Requirements

• 10+ years in the technology industry, including 4+ years in a senior leadership role in a
• Proven record managing a diverse portfolio of client accounts (ideally $10M+ in annual revenue)
• Experience delivering large-scale CX or contact center transformations that influenced VP- and
• Working knowledge of how AI is applied in CX: conversational and voice AI, agent assist and
• Hands-on delivery experience with one or more leading CCaaS or CX AI platforms (e.g., Genesys
• Deep understanding of the SDLC and Agile delivery, with a track record of leading complex

🎁 Benefits

• Opportunity to lead delivery across a CX AI portfolio with cutting-edge AI technologies
• Remote work flexibility within the United States or Canada
• Competitive salary range of $150,000 - $190,000 CAD/annum, plus bonus and equity
• Opportunity to work with a global, multidisciplinary team
• Career growth and leadership development in a people-first culture