Director, Digital Transformation (Telecom)

📋 Description

• Own the strategic point of view on client digital growth priorities, including Net-Adds growth
• Advise clients on identity and fraud-risk architecture, including transitions from
• Lead personalization transformation engagements to individual user-level segmentation, delivered on
• Design customer journey and offer architecture, including user-directed experience models, spanning
• Translate business and financial data (ARPU/ARPA trends, retention, digital channel mix) into
• Prepare and defend performance, roadmap decisions, and investment tradeoffs under direct

🎯 Requirements

• Consulting pedigree from a top-tier strategy or digital transformation firm preferably at
• Advised clients on areas such as B2B identity/authentication modernization, digital vs.
• Delivered personalization transformation to individual user-level segmentation (not account- or
• Track record of engagements that extended through implementation oversight, not just strategy
• Personally accountable, in at least one engagement, for accelerating client-side adoption of a
• Demonstrated ability to independently surface and prioritize a client's strategic opportunities