Director, Enterprise and Data Center Field Services

📋 Description

• Lead US and Canada Enterprise and Data Center Field Services operations ensuring consistent
• Drive achievement of operational, contractual, service-level, and customer satisfaction commitments
• Lead resolution of critical customer, operational, and business escalations
• Own regional operational performance including productivity, labor utilization, cost efficiency
• Partner with Finance and Operations to monitor performance through operational reviews and
• Identify and implement opportunities to improve workforce effectiveness, service quality, cost

🎯 Requirements

• 12+ years of experience in field services, managed services, infrastructure support, data center
• 7+ years of progressive leadership experience managing large, geographically dispersed service
• Proven accountability for operational financial performance, workforce management, service
• Experience managing mixed delivery models involving both employees and subcontractors
• Demonstrated success supporting strategic enterprise accounts and building executive-level customer
• Strong domain expertise in enterprise infrastructure support operations including data center

🎁 Benefits

• Competitive senior-level compensation and benefits package
• Leadership responsibility across a broad US and Canada field services organization
• Remote work opportunity based in the United States
• Significant exposure to enterprise infrastructure, data centers, networking, server and storage
• Opportunity to shape technical workforce strategies around AI infrastructure and emerging
• Executive-level customer engagement and strategic account exposure