Director, Enterprise Customer Success

📋 Description

• Own Enterprise segment revenue outcomes: net revenue retention, churn mitigation, and expansion
• Build and develop a high-performing team of managers and their CSMs, setting vision, strategy, and
• Design and lead the global Enterprise CS coverage model as Toast expands into international
• Provide strategic leadership - bring a clear, transformative, and innovative perspective on how to
• Serve as executive sponsor and senior escalation point for high-visibility accounts, building
• Drive operational excellence, scalable systems, and cadence for the segment: account planning

🎯 Requirements

• 10+ years of customer success, account management, or revenue leadership experience, with 5+ years
• Experience as a second-line leader: managing managers, developing leadership bench strength, and
• Proven ownership of retention and growth targets for an enterprise or strategic customer segment
• Executive presence and a track record of building durable relationships with C-suite and corporate
• Experience building or leading customer success for a global or multi-region enterprise book
• Strong operational skills: you build systems and cadences, not just relationships, and you use data

🎁 Benefits

• Competitive compensation and benefits programs
• Base salary range based on skills, experience, and geographic location
• Total rewards package includes cash compensation (overtime, bonus/commissions if eligible), equity
• Flexibility to meet employees' changing needs