Director, Enterprise Customer Success Management

📋 Description

• Hiring and developing a Customer Success Management team
• Own forecasting for renewals, expansion, and churn risk across the book of business, delivering
• Overseeing the customer journey from onboarding to production scaling
• Build strong, meaningful relationships with our customers and proactively seek to understand their
• Building playbooks and knowledge bases
• Own a book of business to include renewals and expansion opportunities

🎯 Requirements

• At least 10+ years of experience in customer success, account management, or a similar role, with
• Demonstrated success building and scaling customer-facing teams in a high-growth technology company
• Technical competency to understand CodeRabbit’s software and build strong relationships with highly
• Strong knowledge of the customer success space, including experience with negotiations and
• Customer Obsession: a passion to deliver a high-quality customer experience and a curiosity to help
• Comfortable and proficient with various sales methodologies such as MEDDPICC, SPICED, and Command

🎁 Benefits

• Work on cutting-edge technology with real-world impact
• Collaborative and innovative environment
• Competitive salary, equity, and benefits
• Professional development opportunities