Director, Experience Design

📋 Description

• Own experience direction by setting the design point of view on an engagement, defining experience
• Organize systems around behavior: model how work gets done across users, systems, and touchpoints
• Make the future tangible with prototypes, demos, and simulations early to guide direction while
• Carry work from concept to pilot; move ideas through sketches, wireframes, and proofs of concept
• Lead client decision-making by facilitating working sessions and presenting to executive audiences
• Build and lead the team: manage and develop designers, set expectations, provide feedback, and own

🎯 Requirements

• 10+ years of experience in experience design, service design, interaction design, or systems design
• Undergraduate and/or graduate degree in design, human-centered computing, psychology, engineering
• Proven ability to own complex projects from framing through delivery with a portfolio showing
• Fluency in journey mapping, interaction modeling, service blueprints, prototyping, and usability
• Experience turning ambiguous, high-stakes problems into structured design direction for product
• Ability to lead senior stakeholders through uncertainty and make design decisions legible to

🎁 Benefits

• Base salary in New York City with flexible work-from-office and work-from-anywhere within a 3-hour
• Hybrid work arrangement with office presence in New York
• Collaborative culture with opportunities to shape Proto's Experience Design practice