Director, FinTech Operations & AI Transformation

📋 Description

• Own SLA performance and quality across Embedded Fintech products.
• Build dashboards, capacity models, and escalation frameworks.
• Partner with Product and R&D to reduce cross-system gaps.
• Champion a white-glove service standard for customers.
• Lead the AI transformation: design AI-powered workflows for ops.
• Collaborate with R&D to embed LLM tooling into workflows.
• Define phased AI roadmap with milestones and risk controls.
• Develop internal experts and advocate for agentic AI adoption.

🎯 Requirements

• Progressive ops leadership with manager oversight in SLA-driven settings.
• Led teams through significant ops or tech transformation.
• Deep AI fluency: LLMs, agentic workflows, automation tooling.
• Proven efficiency and quality gains in financial services or fintech.
• Strong executive presence with data-driven persuasion.
• Experience in banking, lending, payments, or related ops.

🎁 Benefits

• Hybrid work model enabling collaboration.
• Opportunity to lead AI-driven fintech transformation.
• Direct access to executive sponsorship and cross-functional partners.
• Coaching culture and leadership development for managers.