Director, Growth & Experience Systems

📋 Description

• Systems transformation of customer operations to enable growth.
• Design revenue/LTV motions within customer interactions.
• First-principles process redesign and optimization.
• AI and automation strategy balancing satisfaction and growth.
• Lifecycle integration of support into the customer journey.
• Define metrics for LTV lift and efficiency gains.

🎯 Requirements

• Experience transforming customer operations systems.
• First-principles thinker who eliminates processes.
• Commercial instinct to embed growth without compromising trust.
• Data fluency to read operational data and justify changes.
• Systems design capability to architect technical builds.
• Change management experience in fintech or subscription.

🎁 Benefits

• Equity participation for select roles.
• In-person collaboration across Calgary, Winnipeg and Toronto offices.
• Opportunity to build world-class fintech products.