Director, GTM Ops & Analytics

📋 Description

• Own the tech stack and teams that run Brightwheel's operations
• Lead architecture and admin teams; redesign GTM stack with AI focus
• Own high-priority workstreams directly, not via delegation
• Deliver capabilities that improve outcomes and drive key decisions
• Manage managers and ICs across functions; step in when needed
• Drive AI-native transformation across owned functions, hands-on when needed

🎯 Requirements

• Led a multi-function technical or operational org, managing managers across domains
• Owned outcomes, not just outputs; business impact like growth, efficiency, retention
• Worked with data engineering, software engineering, or technical systems (e.g., Salesforce) to troubleshoot directly
• Built AI-native workflows or tooling that materially changed how a team operated
• Operated in a mid-size, high-growth company with evolving infrastructure
• Collaborated with C-suite and executive leaders to shape strategy using data