Director, Implementation & Customer Success

📋 Description

• Lead enterprise implementations from sales handoff through go-live and stabilization, acting as the
• Translate customer objectives into integrated implementation plans spanning clinical operations
• Manage scope, timelines, milestones, dependencies, risks, resources, launch readiness, and
• Develop repeatable implementation playbooks, tools, processes, and capacity forecasts to enable
• Own the post-launch customer journey, driving activation, adoption, optimization, and measurable
• Create customer success plans, performance metrics, adoption targets, and value milestones aligned

🎯 Requirements

• 7+ years of experience in implementation, customer success, project or program management
• Deep experience with Epic, MyChart, EHR integrations, interoperability, digital health platforms
• Proven success leading complex, multi-stakeholder programs from kickoff through launch
• Experience working with health systems, provider organizations, digital health companies, or
• Strong understanding of customer adoption, value realization, executive governance, renewal
• Excellent project management skills, including scope, timeline, dependency, risk, issue, resource

🎁 Benefits

• Competitive compensation and benefits package.
• 401(k) retirement plan with company match from Day 1.
• Flexible, remote-first work environment within the United States.
• Leadership opportunity to shape and scale a customer implementation and success function.
• Meaningful work focused on expanding access, improving patient experiences, and strengthening
• Collaborative environment centered on ownership, respect, systems thinking, boldness, and connected