Director, Implementation & Professional Services

📋 Description

• Develop and execute a strategy for the customer training & implementation organization
• Design and implement efficient and scalable processes to not only implement ROLLER, but train
• Create ongoing training programs that help to drive future product adoption and deflect support
• Evolve ROLLER's Professional Services practice from its current early-stage foundation into a
• Data-backed and technology enabled approach to identifying and proactively addressing challenges in
• Drive a culture of execution and speed to deployment, while maintaining the highest level of

🎯 Requirements

• You bring 10+ years of customer success, customer support and /or onboarding experience.
• 5+ years in a people leadership role overseeing global customer success organizations.
• Proven track record of designing and implementing onboarding and implementation processes for
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Experience in developing customer facing training programs.

🎁 Benefits

• Work on a category-leading product that customers love in a fun, high-growth industry.
• Team member Assistance Program to proactively support team's health and wellbeing - access to
• Office located in Austin’s vibrant East Side
• 16 weeks paid Parental Leave for primary carers and 4 weeks paid Parental Leave for secondary carers
• Work with a driven, fun, and switched-on team that likes to raise the bar in all we do.