Director, IT Service Management

📋 Description

• Lead IT Service team management and support, including daily operations, ticket resolution
• Oversee end user computing support, including desktop engineering, endpoint environments, mobile
• Manage, mentor, and develop the Service Desk, Desktop Engineering, and IT Service Management teams
• Develop and maintain an operations dashboard that reports service health, workload, trends, risks
• Serve as the subject matter expert for the IT Service Management tool, ServiceNow, including
• Oversee hardware procurement and inventory processes for end-user technology assets across CIM

🎯 Requirements

• Bachelor’s degree in computer science, management information systems, business administration, or
• Information Technology Infrastructure Library certification required; advanced IT service
• Minimum of seven years of progressive experience in IT service management, end-user computing
• Minimum of five years of experience managing and developing technical support or IT service
• Demonstrated experience owning and continuously improving Incident, Request, Problem, and Change
• Advanced experience administering, configuring, governing, or supporting ServiceNow as an

🎁 Benefits

• A variety of Medical, dental, and vision benefit plans
• Health Savings Account with a generous employer contribution
• Company paid life and disability insurance
• 401(k) savings plan, with company match
• Comprehensive paid time off, including: vacation days, 10 designated holidays, sick time, and
• Up to 16 hours of volunteer time off