Director, Learning Technology and Operations

📋 Description

• Provide leadership oversight for global LMS operations and service delivery across the US, India
• Use data, ticket trends, and user feedback to set SLA, quality, and satisfaction targets and to
• Review performance with the Operations Managers on a regular cadence and hold them accountable for
• Simplify operations by standardizing and automating processes, knowledge content, and reporting
• Set priorities and guide capacity and investment decisions to balance sustaining support against
• Establish the controls and standards that keep LMS operations accurate, secure, private, and

🎯 Requirements

• Minimum 12+ years of learning technology or HR technology experience with proven results in
• Minimum 7+ years leading, developing, and coaching technical or operational teams.
• Minimum bachelor's degree in technology, business, or a related technical field.
• Experience managing learning systems in a regulated environment (medical device, pharmaceutical, or
• Deep expertise in the SAP SuccessFactors Learning platform, including configuration, curriculum and
• Experience leading global, multi-tier support operations with defined SLAs and ticketing systems

🎁 Benefits

• Market-competitive compensation packages, inclusive of base pay, incentives, benefits, and equity.
• Equal Opportunity Employer.
• Reasonable accommodations for qualified individuals with disabilities.