Director, Market Research & Customer Insights

📋 Description

• Lead market research on customer needs, trends, and competition
• Design and run quantitative and qualitative studies for insights
• Tell a data driven story and present findings to stakeholders
• Develop and manage a Voice of Customer program across teams
• Build analytics capabilities and deliver dashboards and reports
• Lead and mentor a cross functional insights team

🎯 Requirements

• Bachelor's degree in Marketing, Business, Statistics, or related field
• 10+ years in market research, customer insights, or analytics in healthcare
• Proven VoC program development and execution
• Strong analytical skills and data analysis proficiency
• Excellent communication and presentation skills; cross functional influence
• AI/ML experience is a plus

🎁 Benefits

• Remote-first with travel for meetings (up to 90% for some roles)
• Competitive total rewards including stock options and benefits
• Opportunity to lead in a fast growing healthcare AI company