Director, Mid Market Customer Success

📋 Description

• Lead and develop the Mid Market Customer Success organization, including the people managers of Mid
• Own the strategy and vision for Mid Market Customer Success across both segmented, high-touch
• Own the renewal and expansion outcomes for the Mid Market and Digital segments, partnering closely
• Establish and evolve the segmentation strategy for Mid Market, determining which accounts sit in
• Partner cross-functionally with Sales, Renewals, Support, and Product to ensure a seamless customer
• Maintain a strong working knowledge of Abnormal's AI-driven email security platform, enabling you

🎯 Requirements

• 6+ years of experience in Customer Success, Account Management, or Post-Sales leadership within a
• Proven success leading Mid Market or tech-touch/digital customer success motions, ideally in the
• Demonstrated ability to run a quota-carrying organization, with ownership of renewal and expansion
• Experience building or scaling a segmented CS model.
• Excellent communication and interpersonal skills, adept at engaging stakeholders at all levels
• Strong leadership and team-building skills, with a track record of developing managers, not only

🎁 Benefits

• Base salary range: $210,800—$248,000 USD
• Eligible for bonus or incentive compensation, equity, and a comprehensive benefits package