Director of Client Services

📋 Description

• Align IT operations and service delivery strategies with organizational objectives.
• Establish and enforce IT policies, service-level agreements (SLAs), and implementation requirements
• Advise executive leadership on IT operations, capacity planning, and resource optimization.
• Contribute to IT infrastructure and service budgeting, including cost management and resource
• Oversee cloud, on-premises, and hybrid IT environments.
• Direct IT operations across service desk and endpoint delivery systems, with a focus on Windows

🎯 Requirements

• At least 10 years of professional experience in IT, including 3–5 years in a management role within
• Bachelor's or Master's degree in Information Technology, Computer Science, Business Management, or
• Strong understanding of IT infrastructure, cloud services, enterprise applications, and security
• Experience aligning IT strategies and operational priorities with broader business objectives.
• Financial acumen, including experience with IT budgeting, cost control, forecasting, and resource
• Knowledge of IT service management and process optimization methodologies, including ITIL, CMMI

🎁 Benefits

• Annual salary: $180,000–$210,000 USD.
• Fully remote, work-from-home arrangement.
• 100% company-paid employee medical, dental, and vision insurance.
• 401(k) retirement plan with company matching and a Roth IRA option.
• Employer-paid life insurance and Accidental Death and Dismemberment (AD&D) coverage.
• Short-term and long-term disability insurance.