Director of Client Success

📋 Description

• Manage client portfolios and performance
• Build executive-level relationships
• Provide strategic client guidance
• Lead strategic account planning
• Conduct performance and business reviews
• Monitor client health and manage escalations

🎯 Requirements

• Bachelor's degree in Business, Healthcare Administration, Communications, or related field
• At least eight years of professional experience, including three to five years in client success
• Demonstrated success managing a portfolio of enterprise B2B or healthcare accounts
• Proven ability to build and sustain trusted relationships with C-suite executives and senior
• Track record of identifying, developing, and closing upselling and cross-selling opportunities
• Experience leading renewal strategies and collaborating with Legal and Finance on commercial

🎁 Benefits

• Fully remote work
• Comprehensive healthcare (medical, dental, vision)
• Retirement savings (401(k) with company match)
• Generous paid time off and eight paid holidays
• Professional development resources
• Recognition and rewards programs