Director of Client Success

📋 Description

• Lead and develop Client Success Managers with coaching cadences
• Own the Client Success strategy to drive adoption, retention, expansion
• Own accounts to effectively manage key Artisight customers
• Design and scale client experience, processes, playbooks
• Partner cross-functionally with Sales, Product, Clinical, and Tech teams
• Drive net revenue retention by identifying expansion opportunities and reducing churn

🎯 Requirements

• 8+ years in Client Success or SaaS with 2–3 years in people leadership
• Healthcare experience in hospital ops and clinical stakeholder engagement
• Proven track record building and scaling client success functions
• Executive presence; influence VP/C-suite across client and internal teams
• Strong analytical mindset with data to monitor portfolio health and retention
• Exceptional communication and facilitation; align diverse audiences

🎁 Benefits

• Impact: Leadership shapes healthcare outcomes for clinicians and patients
• Ownership: Build, iterate, and scale — leave a mark
• Growth: Develop as a leader in a high-growth health tech company
• Team: Collaborate with CS, Sales, Product, Clinical, and Tech teams
• Experience selecting or optimizing customer success platforms
• Consulting or health system ops background