Director of Client Success

📋 Description

• Serve as the face of the company for client value: the person clients call when they want to think
• Build and sustain trusted advisor relationships with client executives and key stakeholders
• Stay current on the industries, compliance environments, and business pressures your clients
• Maintain a clear view of client health across your book: flag at-risk accounts early, develop
• Translate technology recommendations into business terms: quantify risk, articulate ROI, and
• Serve as a credible voice in technical discussions without being the engineer in the room, with

🎯 Requirements

• 5+ years of experience in account management, client success, or a comparable B2B client-facing
• Demonstrated track record of owning and growing a book of business: retaining clients, expanding
• Ability to hold strategic, forward-looking conversations with C-suite and executive stakeholders
• Comfortable leading upsell discussions that are advisory in nature: the goal is to recommend what
• Experience building or improving operational processes within a team or department: translating how
• Working knowledge of technology roadmapping, business reviews, and white space analysis. Direct