Director of Concierge Sales

📋 Description

• Own our revenue number: Have broad influence regarding our concierge sales strategy, team and AI
• Set and enforce the quality bar: Define, in writing, what an excellent concierge experience looks
• Design the full customer lifecycle: Map every moment a brand should interact with a customer
• Be an AI thought partner: Turn your taste into something the AI can learn from; Review agent output
• Experiment and research: Treat the current sales playbook as a set of hypotheses; Design and run
• Hire and train a world class team: Run regular training sessions and one-on-one coaching; Track

🎯 Requirements

• 6+ years in B2C sales or service where experience is the product: luxury or premium retail
• 3+ years managing frontline sellers or associates, including hiring, coaching and letting go when
• Your standards are uncomfortably high. You notice details (even poor emoji choice 😈). You can
• You think in relationships, not transactions. You have built or shaped customer journeys that turn
• You sell well across channels. You know how the dynamics of one-to-one selling changes when it
• You make standards teachable. You have written playbooks, training programs or scorecards that