Lead the CS team to grow donor engagement and giving.
Drive high-touch customer engagement across onboarding, adoption, and retention.
Set and track KPIs for adoption, retention, CSAT, and revenue impact.
Lead CS enablement programs (EBR playbooks and coaching).
Collaborate with Product, Revenue Ops, Marketing to deliver a connected customer experience.
Represent CS in executive reviews and strategic planning.

🎯 Requirements

5+ years leading customer-facing CS/growth teams.
MBA or Master’s preferred; Bachelor’s with CS certifications ok.
Strong track record with retention, adoption, and CSAT KPIs.
Experience with high-touch engagement and trust-building.
Familiar with Salesforce, Gong, and customer health tools.
Excellent communication and cross-functional leadership.

🎁 Benefits

Competitive pay and full benefits.
Flexible PTO and work-life balance.
Virtual team with award-winning culture.
Opportunity to impact mission-based organizations.

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