Director of Customer Success

📋 Description

• Lead Feathr’s Customer Success teams against revenue goals
• Establish strategic success plans as the standard for how your team manages customer relationships
• Use product usage and engagement data to identify adoption risks and expansion opportunities
• Coach managers and CSMs through account health and pipeline reviews, 1:1s, and performance reviews
• Serve as escalation point and join key customer calls
• Report clearly on retention, renewals, and progress toward key targets

🎯 Requirements

• 3+ years of people management in a team leadership role
• 6+ years in customer success, account management, and SaaS team experience
• Experience running a Customer Success function, or leading on a CS team, at a tech platform
• Track record of leading teams against revenue goals like GRR, NRR, and renewals
• Experience building scaled CS teams or one-to-many programs (bonus)

🎁 Benefits

• 100% Remote work environment
• Comprehensive Health, Dental, and Vision insurance
• Paid Vacation, Sick Time, and Paid Company Holidays
• Extended Winter Break
• Parental Leave
• Wellness Reimbursement Credit