Director of Customer Success

📋 Description

• Lead and scale customer success across key sectors
• Own portfolio performance: renewals, expansion, adoption, health
• Reduce systemic risk end-to-end across the lifecycle
• Operate with data-driven forecasting and path-to-plan analysis
• Partner with Sales, Product, and GTM teams to drive cross-functional impact

🎯 Requirements

• Formal people management and team leadership experience
• Authorized to work in the US
• Proven portfolio impact: renewals, saves, adoption
• Experience with deal construction and commercial activity
• Cross-functional influence across Sales, Product, GTM
• Strong interpersonal, coaching, mentorship skills

🎁 Benefits

• Role offers flexibility with hybrid/remote options
• Rolling application process; candid feedback and inclusive culture