Define the CS strategy for Sirona: engagement playbooks, customer health scoring, and success
Own the customer relationship post-go-live - retention, adoption, and expansion
Partner with GTM/Sales during pre-close and implementation to set up new customers for success
Foster alignment across Product, Implementations, Support, and Sales
Represent the customer voice in roadmap discussions and executive business reviews
Own metrics such as NRR, renewal rate, and customer engagement dashboards

🎯 Requirements

7+ years in Customer Success, Account Management or related
3+ years in radiology or imaging informatics
2+ years managing managers
Proven track record building CS programs
Strategic mindset, operational rigor

🎁 Benefits

Generous Compensation Plan
Stock Options
Flexible PTO
Medical, dental, vision insurance
Life insurance
Maternity and Paternity leave

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