Director of Customer Success Management

📋 Description

• Compensation: $190-210K USD + equity
• Lead a proactive CSM org to boost retention and expansion
• Build AI-enabled CS workflows for value realization
• Own end-to-end customer journey post-sale
• Collaborate with SVP CS, Sales, Product, and Marketing
• Drive scalable playbooks, operating cadences, and health scoring

🎯 Requirements

• 8-12+ years in CS/Account Management in SaaS/tech
• 3-5+ years leading CSM teams with clear cadences
• Proven retention and expansion track record
• Comfort in high-growth environments; build plays as you go
• Strong customer and commercial acumen; ROI focus
• AI fluency and ability to drive AI-augmented CS workflows

🎁 Benefits

• Remote-first, distributed global team
• Comprehensive health coverage
• Unlimited PTO
• Pre-IPO equity package